The following Frequently Asked Questions provide valuable information about the POLi payments service. If the information you're looking for is not covered here please contact us.
What is POLi?
POLi allows you to make a payment for goods at your favourite online retailer, pay for travel, or to pay a bill using money straight from your bank account. POLi is safe and secure and lets you use your Internet Banking to make the payment.
POLi has been operating in New Zealand since 2007. Land Transport New Zealand (now the New Zealand Transport Agency) was the very first merchant to offer POLi payments to their customers, and since then many other government agencies, airlines, online retailers and billers have joined in to offer their customers a more convenient and safe way to pay.
Checkout POLi payments at Air New Zealand, The Warehouse, PB Technologies, Intercity, Nakedbus, Interislander, Postie, Jetstar, Top 10 Holiday Parks, and Harvey World Travel.
POLi is also available at a wide range on online shopping sites and you can even use POLi to buy gaming credits on Facebook.
Why choose POLi?
POLi is a great alternative for people without credit cards, or for those who have them but would prefer not to use them to shop online or pay a bill online.
POLi is favoured by customers and merchants as it guides the customer through the payment process. The amount, reference information and banking details are pre-populated ensuring there are no reconciliation errors. When the payment is confirmed the merchant and customer both receive a completed payment notification ensuring you can receive your goods or services quicker.
Who can use POLi?
Anyone who has access to the "One-off Payment" functionality offered by a supported online banking facility can use POLi.
Note that your bank may refer to the One-off Payment functionality by a different name. E.g. Pay Anyone, 3rd party transaction etc. It's the functionality that allows you to make a single payment from your bank account to another.
to see the list of currently supported banks.
What are the technical requirements?
POLi is supported on the following platforms:
- Internet Explorer 8 or above
- Google Chrome
- Firefox 12 or above
- Apple Safari 5 or above
- Windows 8
- Windows 7
- Windows Vista
- Windows Server 2003 & Windows Server 2008
- MAC OS
Note – POLi may work on other Web Browsers/Operating Systems although they are not supported
How does POLi work?
Follow these simple steps
- Choose to pay with Internet Banking wherever you see the POLi payment option
- Select your bank and click proceed with payment
- Login directly to your bank
- Follow the prompts to complete the Pay Anyone transaction (may include selecting account or entering second factor information)
- Complete the payment and receive your receipt
Is there a cost when I use POLi?
There is no cost imposed by POLi on customers for the use of the POLi service. Your bank may apply fees for electronic funds transfers.
Do I have to register to use POLi?
No. This is one of the great features of POLi payments -no registration, and no additional passwords to remember!
Merchants who intend to use POLi to receive POLi payments will need to register.
Is POLi secure?
Yes, POLi places a lot of importance on the security of its software. We never capture sensitive information such as your login name or password. We have been reviewed by Secure Assessments to ensure that we meet all modern security standards.
Is POLi approved by my bank?
The POLi payments service is brought to you by POLi Payments Pty Ltd, a wholly owned subsidiary of Australia Post and a provider of innovative web-based transaction services and software. POLi is distributed in New Zealand by Merco Limited.
POLi Payments Pty Ltd is not a bank, and does not necessarily have relationships with banks accessible via POLi.