Automation is the next stage of evolution for the financial services back office. Why? We know it can improve productivity by 50% (HBR), and we also know that 60% of customer dissatisfaction originates in the back office (Capgemini). Let’s look at the benefits of automation in a back office, and talk about examples. The benefits of an automated, electronic back …
As technology advances, consumer behaviour will do the same. To keep one step ahead of the curve, retailers must quickly adopt effective retail strategies. More than just a fad, omnichannel is the key to delivering a consistent brand experience everywhere you sell. This article is a comprehensive guide to omnichannel retail. We’ll take a deep dive into: What is omnichannel …
PayPal seems to be a popular tool. At least, many customers and organisations overseas seem to talk about it. So, for a Kiwi business, what is Paypal and is it worth joining? What is PayPal? PayPal is a combined payment gateway and mobile wallet, currently in use by about 392 million people around the world (Statista). For customers, it acts …