Why automate the back office in financial services operations

Automation is the next stage of evolution for the financial services back office. Why? We know it can improve productivity by 50% (HBR), and we also know that 60% of customer dissatisfaction originates in the back office (Capgemini). Let’s look at the benefits of automation in a back office, and talk about examples. What is automation? The use of software …

Your complete guide to omnichannel retail

As technology advances, consumer behaviour will do the same. To keep one step ahead of the curve, retailers must quickly adopt effective retail strategies. More than just a fad, omnichannel is the key to delivering a consistent brand experience everywhere you sell. This article is a comprehensive guide to omnichannel retail. We’ll take a deep dive into: Why omnichannel retail …

Is PayPal right for your e-commerce website?

PayPal seems to be a popular tool. At least, many customers and organisations overseas seem to talk about it. So, for a Kiwi business, what is Paypal and is it worth joining? What is PayPal? PayPal is a combined payment gateway and mobile wallet, currently in use by about 392 million people around the world (Statista). For customers, it acts …