FAQ's

The following Frequently Asked Questions provide valuable information about the POLi payments service. If the information you're looking for is not covered here please contact us.

a
What are the technical requirements?

POLi is supported on the following platforms:
Web Browsers:

Microsoft Edge

Internet Explorer version 8 and above

Google Chrome

Firefox 12 or above

Apple Safari 5 or above

Operating Systems:

Windows 10

Windows 8 (or 8.1)

Windows 7

Windows Vista

Windows Server 2003 & Windows Server 2008

MAC OS

iOS

Android

Note – POLi may work on other Web Browsers/Operating Systems although they are not supported

Category: Technical
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The Warehouse

The introduction of POLi as a payment method on www.thewarehouse.co.nz and www.redalert.co.nz has provided our customers the convenience of paying directly from their bank account without using a credit card. We’re very pleased with the contribution that POLi is making to the success of our online channel

Michelle Anderson – Chief Digital Officer

InterCity Group

We’ve offered POLi as an option on our checkout since 2010. Our online customers have really taken to it and we appreciate the extra business we generate from this low cost channel

Daniel Rode, GM Marketing and Online Sales

Jetstar

That’s the beauty of having POLi. It automatically pre-populates both the correct amount and the other payment details into the internet banking screen without customers having to type in anything.

Jetstar’s Online Payments Chief