Problem Gambling Support

We recognise that some of our customers may require assistance in managing their gaming or gambling spending and we are here to help.

If you are a POLi™ user and you would like us  to ‘block’ your access to our service for a 6-month period or more, you can do so by sending a request to and our team will consider your request. Please note that we may ask you for supporting identity documents before we accept and process any request to block your use of the POLi™ service.  We will generally action your request (subject to being satisfied with the identification verification process) within 24 hours on business days.

It's important to note that:

  • The block is not just restricted to gambling sites. You will not be able to use POLi™ at any merchant website or app for the period that the block is applied.
  • If we ‘block’ your access to the POLi™ service, it does not have any impact on your ability to log in to your bank account directly via your financial institution’s banking website or app and make payments to anyone from that account, but it does mean that no fund transfer will be facilitated by the POLi™ service (i.e. when you make an online purchase via a merchant’s website that offers the POLi™ service as a payment option) while the block is effective.
  • The ‘block’ to your POLi™ service does not put gambling blocks on your credit and/or debit cards as our service relates only to account transfers facilitated by POLi, so you should consider contacting your bank (or other financial institutions) directly if you wish to also block your credit and/or debit cards.
  • Any gambling or similar ‘block’ placed on your credit and/or debit card through your financial institution will not block transactions being made using the POLi™ service.
  • If you have more than one bank account held with a financial institution that you wish for POLi™ to block, you must specify at the time of request which of the accounts (or all accounts) are to be included for the purposes of blocking your use of the POLi™ service.

If after the 6-month block period you request for us to unblock your access to the POLi™ service, it is at our discretion to allow this and if so, we may ask for additional supporting documentation to be provided by you.

What other support is available?

If you need to talk to someone about gambling the Problem Gambling Foundation ( offers free and confidential support via online chat, phone, email and txt.