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Notifications

Qantas New Zealand customers requiring support should click here.  Please include any reference information provided to you by Qantas.

Jetstar New Zealand customers requiring support should follow the links below:

We are advised that some ‘first time’ POLi payment users using ANZ Internet Banking may not receive their 4 digit online code via SMS.

If you encounter this issue update your Internet Banking “Online Code Preference Settings” to resolve the issue.

  1. Log in to ANZ Internet Banking and select “Your Settings”
  2. Select “Change Online Code preferences”.
  3. Enter a tick in the “Create a payment to people or companies (recommended)”
  4. Save the updated preference setting by clicking on “Change Preferences”

When you complete this procedure you should receive confirmation that you have made this change to your settings and you will now be able to complete your POLi payments as required

FAQ's

The following Frequently Asked Questions provide valuable information about the POLi payments service. If the information you're looking for is not covered here please contact us.

POLi allows you to make a payment for goods at your favourite online retailer, pay for travel, or to pay a bill using money straight from your bank account. POLi is safe and secure and lets you use your Internet Banking to make the payment.

POLi has been operating in New Zealand since 2007. Land Transport New Zealand (now the New Zealand Transport Agency) was the very first merchant to offer POLi payments to their customers, and since then many other government agencies, airlines, online retailers and billers have joined in to offer their customers a more convenient and safe way to pay.

Checkout POLi payments at Air New Zealand, The Warehouse, PB Technologies, Intercity, Nakedbus, Interislander, Postie, Jetstar, Top 10 Holiday Parks, and Helloworld. POLi is also available at a wide range of online shopping sites and you can even use POLi to buy gaming credits on Facebook.

POLi is a great alternative for people without credit cards, or for those who have them but would prefer not to use them to shop online or pay a bill online.

POLi is favoured by customers and merchants as it guides the customer through the payment process. The amount, reference information and banking details are pre-populated ensuring there are no reconciliation errors. When the payment is confirmed the merchant and customer both receive a completed payment notification ensuring you can receive your goods or services quicker.

Anyone who has access to the “One-off Payment” functionality offered by a supported online banking facility can use POLi.

Note that your bank may refer to the One-off Payment functionality by a different name. E.g. Pay Anyone, 3rd party transaction etc. It’s the functionality that allows you to make a single payment from your bank account to another.

POLi is supported on the following platforms:
Web Browsers:

  • Microsoft Edge
  • Internet Explorer version 8 and above
  • Google Chrome
  • Firefox 12 or above
  • Apple Safari 5 or above
  • Operating Systems:
  • Windows 10
  • Windows 8 (or 8.1)
  • Windows 7
  • Windows Vista
  • Windows Server 2003 & Windows Server 2008
  • MAC OS
  • iOS
  • Android

Note – POLi may work on other Web Browsers/Operating Systems although they are not supported

Category: Technical

Follow these simple steps:

  1. Choose to pay with Internet Banking wherever you see the POLi payment option
  2. Select your bank and click proceed with payment
  3. Login to your bank
  4. Follow the prompts to complete the Pay Anyone transaction (may include selecting account or entering second factor information)
  5. Complete the payment and receive your receipt

There is no cost imposed by POLi on customers for the use of the POLi service. Your bank may apply fees for electronic funds transfers.

No. This is one of the great features of POLi payments: no registration, and no additional passwords to remember!

Merchants who intend to use POLi to receive POLi payments will need to register.

Yes, POLi places a lot of importance on the security of its software. We never capture sensitive information such as your login name or password. For further information, visit https://polipayments.com/security

The POLi payments service is brought to you by POLi Payments Pty Ltd, a wholly owned subsidiary of Australia Post and a provider of innovative web-based transaction services and software. POLi is distributed in New Zealand by Merco Limited.

POLi Payments Pty Ltd is not a bank, and does not necessarily have relationships with banks accessible via POLi.

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The Warehouse

The introduction of POLi as a payment method on www.thewarehouse.co.nz and www.redalert.co.nz has provided our customers the convenience of paying directly from their bank account without using a credit card. We’re very pleased with the contribution that POLi is making to the success of our online channel

Michelle Anderson – Chief Digital Officer

InterCity Group

We’ve offered POLi as an option on our checkout since 2010. Our online customers have really taken to it and we appreciate the extra business we generate from this low cost channel

Daniel Rode, GM Marketing and Online Sales

Jetstar

That’s the beauty of having POLi. It automatically pre-populates both the correct amount and the other payment details into the internet banking screen without customers having to type in anything.

Jetstar’s Online Payments Chief
Read more testimonials and case studies