Incorrect username/and or password
When logging into the POLi Console and you receive the following message “Incorrect username and/or password”
![](https://www.polipay.co.nz/wp-content/uploads/2019/10/1-Incorrect_user_pass.jpg)
Please create a ticket and provide the username of the account you wish to access.
Our support team will provide you with a password reset to your email for you to regain access.