Why automate the back office in financial services operations

Automation is the next stage of evolution for the financial services back office. Why? We know it can improve productivity by 50% (HBR), and we also know that 60% of customer dissatisfaction originates in the back office (Capgemini). Let’s look at the benefits of automation in a back office, and talk about examples. What is automation? The use of software …

Your complete guide to omnichannel retail

As technology advances, consumer behaviour will do the same. To keep one step ahead of the curve, retailers must quickly adopt effective retail strategies. More than just a fad, omnichannel is the key to delivering a consistent brand experience everywhere you sell. This article is a comprehensive guide to omnichannel retail. We’ll take a deep dive into: Why omnichannel retail …

Is PayPal right for your e-commerce website?

PayPal seems to be a popular tool. At least, many customers and organisations overseas seem to talk about it. So, for a Kiwi business, what is Paypal and is it worth joining? What is PayPal? PayPal is a combined payment gateway and mobile wallet, currently in use by about 392 million people around the world (Statista). For customers, it acts …

8 reasons financial services need online payment options

There are now a great number of different ways for people to make payments. Across sectors, Kiwis can log online on their computers or mobile devices and control every aspect of their finances. But there’s a clear difference between sectors like retail and financial services, where money movement really matters. So should financial services businesses be using online payment options …

Inside Buy Now/Pay Later – what is it, and is it safe?

By now you’ve probably heard of companies such as AfterPay and Laybuy, both offering a product known as ‘Buy Now/Pay Later’ (BNPL). A number of customers seem to enjoy it as a debt alternative, enabling the purchase of big ticket items without, seemingly, the big ticket cost. But what is Buy Now/Pay Later, is it safe for customers to use, …

The growth of B2B ecommerce in 2021: Are you joining in?

It’s the modern age. Customers want to be able to buy their goods online, and this includes B2B audiences. So, is your website set up to take advantage of the growing business ecommerce trend? If not, here’s what you need to know. The growth of B2B ecommerce around the globe Thanks to the rise of multiple concurrent technologies (mobile, cloud, …

NZ consumers’ top 5 ways to pay online

Online spending in New Zealand is on the rise. In fact, Q1 2021 saw far more money spent online by Kiwis than the same period in 2020 (up 27%) or 2019 (up 50%), according to NZ Post. With 2.16 million shoppers online during this period, and an average basket size of over $100, there’s a lot of money to be …

Is Open Banking safe in NZ?

If you’ve never really heard the term ‘Open Banking’ before, that’s OK. Most Kiwis haven’t (nearly 75%, actually, according Yabble/Payments NZ). But chances are you’re already using an Open Banking app or two, and your customers are almost certainly using one. The thing about Open Banking is that as you dig into it, it looks like it could be quite …

So what’s the benefit of using electronic invoicing?

New Zealand might have escaped the worst of the global COVID-19 pandemic, but for many local businesses their cash flow did not emerge unscathed. Better adoption of modern technology is critical in the fight for better cash flow, and that means trying to digitise and transform at every level of the organisation – right down to something as small (yet …

Top 5 New Zealand Payment Gateways

Half of all New Zealanders now shop online (NZ Post) – if you can’t offer an e-commerce solution with easy payment options, you’re at risk of falling behind your more agile competitors. But in order to start selling digitally, you need to know that you can handle people’s credit cards and other payment choices quickly and securely. That’s no easy …