Issuing a POLi refund

As POLi does not support refunds, you will need to do it manually using your Internet Banking facility.
We recommend you only refund a POLi payment back to the bank account the funds originally came from.

To locate the customers bank account details in the POLi Console, please follow the instructions below:

  1. Click on ‘Payer Bank Details Report‘ on the left hand menu
  2. Select the ‘Start Date‘ and ‘End Date‘ of your choice
  3. Find the POLi ID associated with the transaction, the customers bank account details will also show on the same row.