Configuring POLi accounts on multiple websites

You may use your POLi account credentials on multiple websites, but it’s essential to customise each account with the appropriate trading name and logo. If you have multiple brands, we recommend setting up separate POLi accounts for each one. This ensures a seamless and professional experience for your customers.

Creating Additional POLi Accounts
Creating additional POLi accounts for different brands is a straightforward process. These additional accounts are provided free of charge, and you can request them by contacting our dedicated support team. Here’s how to get started:

1. Contact Support: Reach out to our support team to request an additional POLi account. You can do this by sending an email or using the contact information provided on our website.
2. Provide Necessary Information: When contacting support, be sure to include the following details:
   • Trading Name: Specify the trading name or brand name you intend to associate with the new POLi account.
   • Logo: Attach the logo that corresponds to the brand or trading name mentioned. This logo will be displayed during the payment process, providing a branded experience to your customers.
   • Bank Account Number: If needed, provide a different bank account number that you want to associate with this new POLi account.

Why Multiple POLi Accounts?
Setting up separate POLi accounts for different brands offers several advantages:

1. Brand Consistency: Each POLi account can be tailored to match the branding of your individual websites, ensuring a consistent and professional appearance.
2. Clear Financial Reporting: Having separate accounts allows for clear reporting, making it easier to monitor transactions and revenues for each brand.
3. Enhanced Customer Experience: Customers will recognize the familiar logo and trading name during the payment process, increasing trust and reducing confusion.
4. Customized Bank Account: You can associate different bank account numbers with each POLi account, making it simpler to manage funds for different brands.