POLi Payments and Surcharging
POLi does not support surcharging. This is because POLi’s fees are already low and competitive, so there’s usually no need to add extra costs for customers.
When a customer pays with POLi, the money transfers directly from the customer bank account to the merchant. POLi never holds the funds. Because of this direct transfer, it isn’t possible to add a surcharge to individual payments.
Instead, POLi fees are billed separately and collected via direct debit or invoice at the end of each month, rather than being taken out of each transaction.
POLi and Stripe Together
When Stripe is connected and offered on the same payment experience, such as Xero invoices or Pay Now forms/links, Stripe’s surcharging functionality is not available. All payment methods shown must be offered at the same total price.
Passing Fees on to Customers
If a merchant chooses to try to pass fees on to customers, this would need to be done at checkout (for example, by an additional fee).
Please note this approach is not exact, as POLi fees are calculated based on the final transaction amount, meaning the fee will change as the total changes.
Key Takeaways
- POLi does not have surcharging capability
- Stripe surcharging is not available when connected
- Additional fee adjustments at checkout are a possible workaround