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We are advised that some 'first time' POLi payment users using ANZ Internet Banking may not receive their 4 digit online code via SMS.
 

If you encounter this issue update your Internet Banking "Online Code Preference Settings" to resolve the issue.

 

1. Log in to ANZ Internet Banking and select "Your Settings"

2. Select "Change Online Code preferences". 

3. Enter a tick in the "Create a payment to people or companies (recommended)"

4. Save the updated preference setting by clicking on "Change Preferences"

 

When you complete this procedure you should receive confirmation that you have made this change to your settings and you will now be able to complete your POLi payments as required

 

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Jetstar Related Enquiries - click here 

 

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Qantas New Zealand customers requiring support should click here.  Please include any reference information provided to you by Qantas.
 

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POLi Merchants - Need some help?