POLi Support | Online Payments

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All transactions made using the POLi platform are facilitated between your bank and the merchant. At no time does money pass through an account held by POLi. If money has left your bank account, it will be subject to bank settlement times and should eventually show in the merchant's bank account.

POLi Transaction ID*

POLi Transaction ID displayed on your bank statement or during payment - 9965XXXXXXX

All transactions made using the POLi platform are facilitated between your bank and the merchant. At no time does money pass through an account held by POLi. Payments are sent directly from your bank account to the merchant. You can be assured that if the funds have left your account, they will be with the merchant.

As an error occurred, please contact the merchant as soon as possible. It is helpful to provide evidence of the payment leaving your account and include the necessary POLi ID (usually starts with 9964 or 9965). It is also important to note that the funds might not display in their account immediately as all payments are subject to ordinary bank settlement times.

POLi has no involvement in the refund process. All transactions made using the POLi platform are facilitated between your bank and the merchant. At no time does money pass through an account held by POLi. Payments are sent directly from your bank account to the merchant.

We encourage all customers to get in contact with the Merchant regarding refund matters. The merchant can access the necessary bank account information to process any refunds by running their transaction reports.

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