Support

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FAQ's

The following Frequently Asked Questions provide valuable information about the POLi payments service. If the information you're looking for is not covered here please contact us.

POLi is supported on the following platforms:
Web Browsers:

  • Microsoft Edge
  • Internet Explorer version 8 and above
  • Google Chrome
  • Firefox 12 or above
  • Apple Safari 5 or above
  • Operating Systems:
  • Windows 10
  • Windows 8 (or 8.1)
  • Windows 7
  • Windows Vista
  • Windows Server 2003 & Windows Server 2008
  • MAC OS
  • iOS
  • Android

Note – POLi may work on other Web Browsers/Operating Systems although they are not supported

Category: Technical

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Notifications

Qantas New Zealand customers requiring support should click here.  Please include any reference information provided to you by Qantas.

Jetstar New Zealand customers requiring support should follow the links below:

We are advised that some ‘first time’ POLi payment users using ANZ Internet Banking may not receive their 4 digit online code via SMS.

If you encounter this issue update your Internet Banking “Online Code Preference Settings” to resolve the issue.

  1. Log in to ANZ Internet Banking and select “Your Settings”
  2. Select “Change Online Code preferences”.
  3. Enter a tick in the “Create a payment to people or companies (recommended)”
  4. Save the updated preference setting by clicking on “Change Preferences”

When you complete this procedure you should receive confirmation that you have made this change to your settings and you will now be able to complete your POLi payments as required

Merchant QA Self Check

Please complete the 4 test transactions using iBank (our fictitious bank) below to start the QA process. So your account can be switched live as soon as possible.

1. Cancelled payment (iBank Credentials Case Sensitive - Username and Password --> DemoShopper) – please proceed up to the final page, the confirmation screen, and press cancel and return to your website.

2. Receipt Unverified payment – (iBank Credentials Case Sensitive - Username and Password --> Shopper10) please proceed to the payment and it’ll fail on confirm, please click return to your site button at the bottom.

3. Failed payment - (iBank Credentials Case Sensitive - Username and Password --> DemoShopper) – please proceed up to the account selection page, click on the bank account and choose FAIL transaction account.

4. Completed payment – (iBank Credentials Case Sensitive - Username and Password --> DemoShopper) – please proceed through the payment process and successfully return to your websites receipt page.

Once you are ready and have completed the QA test transactions, please notify us at support@polipay.co.nz in order to be set live.

Contact Us

Fill out the form below if you're experiencing an issue using POLi, or if you're a merchant and want to enquire about offering POLi to your customers.

 

Jetstar

That’s the beauty of having POLi. It automatically pre-populates both the correct amount and the other payment details into the internet banking screen without customers having to type in anything.

Jetstar’s Online Payments Chief

InterCity Group

We’ve offered POLi as an option on our checkout since 2010. Our online customers have really taken to it and we appreciate the extra business we generate from this low cost channel

Daniel Rode, GM Marketing and Online Sales

The Warehouse

The introduction of POLi as a payment method on www.thewarehouse.co.nz and www.redalert.co.nz has provided our customers the convenience of paying directly from their bank account without using a credit card. We’re very pleased with the contribution that POLi is making to the success of our online channel

Michelle Anderson – Chief Digital Officer
Read more testimonials and case studies